FAQs
Q: How long do the nail strips last?
A: 2-3 weeks with proper application. We recommend using a “top coat” to keep the nail wraps shinier, stronger, and longer-lasting.
Q: How many times can I use 1 box of nail strips?
A: There are 20 pieces of nail stickers of various sizes, which can be used about 1- 2 times.
Q: Is there a shelf life for the nail strips?
A: There is no shelf-life for the nail strips. Please kindly place nail strips away from direct sunlight.
Storage Precautions Tips:
1. Avoid direct sunlight and store in a shaded place. The semi-cure gel may harden when exposed to sunlight (ultraviolet rays, UV).
2. Store the semi-cure gel at room temperature (20-30 degrees). The semi-cure gel may temporarily harden when the temperature is lowered, but if the temperature is warmed, it can be used again softly.
Q: How long does it take to deliver my order?
A: Typically, shipping takes between 15 to 30 working days. However, please note that unforeseen circumstances may affect delivery times. The exact estimated arrival date may vary depending on the order volume and the processing speed to your address.
Q: Do you offer international shipping?
A: We do offer international shipping. If your shipping address is in a country or region outside our primary service area, you can still place your order.
Please note that if additional time or costs are required for shipping your order, we will notify you via email for confirmation before processing your shipment.
Your satisfaction and convenience are our priorities.
Q: How do I select the correct size nail strip?
A: Each box of Alooooooha nail strips contains 20 nail strips in various different sizes.
To identify the correct size nail strip, line your nail against the strip sheet. Then, compare which size best matches the width of your cuticle and nail bed.
Your natural nail and the closest-sized strip may not exact match. You can pick a strip slightly smaller than your natural nail.
Before applying a nail strip, be sure to wipe away oil and moisture on your nail with a prep pad. This will allow the strip to adhere better to your nail.
Q: What are the components included inside the Alooooooha semi-cured gel nail box?
A: Every Alooooooha semi-cured gel nail box includes: 20 Nail strips in various different sizes, 2 Prep Pads, 1 Nail File, and 1 Wooden Stick.
Q: Can I use a base coat or top coat together with my nail strips?
A: Yes! You can use a base coat or top coat together with your nail strips. However, because Alooooooha nail strips are a gel-based substance, please use gel or gel-compatible base and top coats.
Q: Do I have to have the top coat in order to cure with lamp?
A: Alooooooha nail strips come pre-treated with a gel top coat.
However, if you'd like to extend the length of your manicure or pedicure, you can apply a gel top coat along the edges of your nail strips.
Q: Do I have to cure my Alooooooha nail strips with a UV LED lamp?
A: Yes! You must cure your Alooooooha nail strips with a UV LED lamp to complete your manicure or pedicure. Any UV LED lamp can be used, to cure your nail strips but we recommend Alooooooha’s UV lamp for best performance.
We recommend that you cure your nail strips under a UV LED lamp 1 - 2 times for the liquid gel to harden completely. This will seal the strips in place to your nail.
Alooooooha nail strips are sensitive to light. Avoid using your UV LED lamp near any unused nail strips.
Q: Is it okay for children and pregnant women to wear it?
A: Alooooooha's semi-cure gel is a safe product that has been tested for safety and can be used without any problem.
However, we do not recommend infants or children wear this as they may bite their nails. Please refer to the Doctor's advice before using them.
Q: How do I remove my Alooooooha nail strips?
A: Each box of Alooooooha nail strips comes with a wooden cuticle stick. Soak this stick in your preferred nail polish remover and push to remove your nail strips.
1. Dip enclosed wooden stick into nail polish remover.
2. Push stick gently against the edge of your nail strip. Nudge strip in the direction of your cuticle to minimize damage to your nail.
3. Keep pushing until entire nail strip peels up and detaches from your nail.
Q: What is your return & refund policy? How do I create a return?
A: We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, simply email help@alooooooha.com us.
A return fee may be applied, and the refund will be processed excluding the return fee after the returned product is received.
Q: When will my order be shipped?
A: Orders are typically shipped within 5-7 business days from the order date.
Q: Can I change the shipping address?
A: Please email help@alooooooha.com us and provide the exact order number and the new shipping address as soon as possible. We will then check the real-time order processing stage and do our best to assist you as possible.
Please note that we will do our best to assist you, but due to the real-time order processing stage, we cannot guarantee the change of the shipping address even if you send an email. Therefore, please carefully check and confirm your shipping information during checkout.
Q: How do I cancel an order?
A: Orders can only be canceled before they are packed and shipped from the warehouse.
Please email help@alooooooha.com us with your exact order number as soon as possible. We will then check the real-time order processing stage and do our best to assist you as possible.
Please note orders that have already been fulfilled cannot be canceled.